Policy on Complaints, Claims, and Suggestions
Policy on Complaints, Claims, and Suggestions
PanAmerican DH&AI is committed to answering and resolving all complaints, claims and suggestions quickly, constructively and transparently. The policy is open to authors, reviewers, readers and researchers in general.
How to submit a complaint or suggestion
- Communications must be sent in writing to the journal’s official email: journaldhai@alculture369.org
- They must include the sender’s identification, a clear description of the reason for the complaint, and the evidence or documentation that supports it.
- Complaints about ethical conduct must include enough evidence to justify opening an investigation.
Response times
| Type of communication | Response time |
|---|---|
| Acknowledgment of receipt of the complaint or suggestion | 5 business days |
| Initial response with the editorial position | 15 business days |
| Final resolution of simple cases | 30 business days |
| Final resolution of complex cases (malpractice) | Variable. The complainant will be told if more time is needed. |
Resolution framework
The Editorial Team studies each case on the basis of the recommendations of the Committee on Publication Ethics (COPE). Resolutions seek to balance the protection of the rights of all parties with the preservation of the journal’s scientific integrity.
